Privacy Policy

Last updated: April 2026

At Black Dune Roastery Coffee, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Who We Are

Black Dune Roastery Coffee is a specialty coffee brand based in Dubai, United Arab Emirates. We roast and sell premium single-origin coffee products through our website and related sales channels.

Website: www.blackduneroastery.com

2. Information We Collect

When you use our website or place an order, we may collect the following information:

• Your full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Payment confirmation details
• Account login details, if you create an account
• Website usage data, such as pages visited and browser information

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Confirm payments and order details
• Send order updates and delivery notifications
• Respond to customer service requests
• Improve our website, products, and customer experience
• Send promotional offers, only when permitted
• Prevent fraud, misuse, or unauthorized transactions
• Comply with applicable legal and regulatory requirements

4. WooCommerce and Online Orders

Our website may use WooCommerce to manage products, shopping cart, checkout, customer accounts, and order processing.

During checkout, WooCommerce may collect your name, contact details, billing address, shipping address, selected products, payment method, and order information.

5. Payments

We do not store your complete card details on our website. Payment information is processed securely through the available payment gateway or payment method used at checkout.

Depending on the payment provider, you may be redirected to a third-party payment platform. Their own privacy policy and security terms may also apply.

6. Delivery and Shipping Partners

To deliver your order, we may share necessary delivery information with courier or logistics partners. This may include your name, phone number, delivery address, and order details.

We only share the information required to complete delivery.

7. Cookies

Our website may use cookies to improve your shopping experience. Cookies help us remember your cart, login session, preferences, and website performance data.

You can disable cookies from your browser settings, but some website features such as cart, checkout, and account login may not work properly.

8. Analytics and Website Performance

We may use analytics tools to understand how visitors use our website. This helps us improve page speed, product layout, marketing, and customer experience.

Analytics data may include browser type, device type, location area, visited pages, and general website behavior. This information is usually collected in an aggregated or non-personally identifiable form.

9. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send you updates about new products, offers, discounts, or brand news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

10. Sharing Your Information

We do not sell your personal information. We may only share your information with:

• Payment processing providers
• Shipping and courier partners
• Website hosting and technical service providers
• Customer support and business operation tools
• Legal or government authorities, if required by law

11. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. We recommend that customers use strong passwords and avoid sharing account details with others.

12. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure. You may update your account information from your account dashboard.

If you believe your account has been accessed without permission, please contact us immediately.

13. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, where applicable
• Withdraw consent for marketing messages
• Ask questions about how your information is used

14. Data Retention

We keep your personal information only for as long as necessary to process orders, provide customer service, comply with legal obligations, and maintain business records.

15. Third-Party Links

Our website may contain links to third-party websites, payment platforms, social media pages, or delivery partners. We are not responsible for the privacy practices or content of external websites.

16. Children’s Privacy

Our website is intended for general customers and is not directed toward children. We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

18. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details below.